The little touch that matters
- HOSTING HOSTING
- ➤ HOSPITALITY HOSPITALITY
- Published: 24 August 2016 24 August 2016
Do you want to offer premium hospitality to your guests? YourWelcome, the English start-up, is offering a tablet worthy of concierge services in the biggest hotels! For a monthly fee of 9.99£ (around 11.50 euros), you get a tablet with accessories which you make available to your travellers to facilitate their stay. What are the advantages?
-Facilitate communication. As a host you can record a welcome greeting, include a house manual, give access to the Wi-Fi password, leave instructions on how to operate home appliances, specify where things are located in the house, share tips about the city and your favourite places… in short, the tablet allows you to leave any information that will guide and/or help your guests. Everything is filed; your guest will simply have to read the answer to their question when they need it. Additionally, this makes check-in faster and explanations less repetitive for the guests so that they can get out there and explore right away!
-Enrich the local experience. With the tablet, you can see what your clients search for and consult the most. If you find that they’re mainly looking up neighbourhood bus numbers, museum tickets or restaurant addresses, you can adapt your guide and enrich the local experience for your next guests.
-Offer customized services. On the tablet there is a selection of local services which can appeal to travellers, such as taxi numbers, babysitters, laundry services... This allows you to anticipate their needs and offer a 2.0 concierge service. The cherry on the cake? You’ll earn a commission each time a service is booked through your tablet.
Unsurprisingly, YourWelcome has been a real success with hosts and travellers alike. The tablet is available in many countries and comes with free shipping. "What else?"
Henry Bennett and Paul Loran, the founders of the start-up YourWelcome