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To avoid inconveniencing travellers and to uphold the brand’s reliability, Airbnb has established a policy aimed at dissuading hosts from cancelling confirmed bookings. How exactly does this policy work?
If a host cancels a booking within 7 days prior to arrival, they will be charged a $100 fee. If they make several cancellations over a period of 6 months, then each cancellation will result in a $50 fee. This charge will be deducted from future payouts. Additionally, the dates will be automatically blocked on the calendar, Superhost status inaccessible for a year and a comment mentioning the cancelation will be left on the profile. If you find yourself in this situation, you should feel free to publicly announce the reasons for the cancelation on your page.
For instant bookings, the host has the option to cancel it without penalties up to three times a year. If a traveler’s attitude seems inappropriate, the booking can also be cancelled within 24 hours prior to arrival. In that case, you must contact Airbnb and follow the appropriate procedures.